Frequently Asked Questions

Welcome to www.theclaymug.com (hereinafter referred to as the “Site”). To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you have any further questions, please feel free to contact us.

1. How do I place an order?
   You can browse our site, select your preferred ceramic coffee mug, click “Add to Cart,” and complete your order. You will be asked to provide your shipping address and payment information.
2. What payment methods do you accept?
   We accept a variety of payment methods, including credit cards, debit cards, and e-wallets. See the checkout page for a complete list of available payment options.
3. How long does it take to process your order?
   Once we confirm receipt of your order, we typically process your order within 2 business days. Shipping times vary depending on your region; please review our Shipping Policy for details.
4. How do I track my order?
   Once your order has shipped, we will send you a shipping notification via email with a tracking number. You can use this tracking number to check the status of your package on the shipping provider’s website.
5. When can I return an item?
   If you discover a defect or fault after receiving it, you may return it within 14 days of receipt.
   Returned items must be unused and include the original packaging and all accessories.
6. How do I request a return or exchange?
   Please contact us at harmonics@theclaymug.com. Provide your order number and reason for return, and we will provide detailed instructions.
7. Who pays for return shipping?
   Generally, return shipping is the customer’s responsibility, unless the item is obviously defective or faulty. In this case, we will cover the return shipping costs.
8. How is my payment information secure?
   We use industry-standard encryption technology and security measures to protect your payment information. All transactions are processed through a secure payment gateway to ensure your information is kept safe and secure.
9. Do you offer gift wrapping?
   Sorry, we currently do not offer gift wrapping. However, you can choose to have your item shipped directly to your address during checkout.
10. What are the product care and cleaning recommendations?
    To ensure your ceramic coffee mug remains in good condition, we recommend hand washing with a mild detergent and avoiding strong acidic or alkaline cleaning products. Do not use metal sponges or other abrasive cleaning tools.
11. How can I contact us?
    If you have any further questions or require further assistance, please feel free to contact us at:
    Email: harmonics@theclaymug.com

Thank you for choosing www.theclaymug.com. We look forward to providing you with high-quality ceramic coffee mugs and excellent customer service!