Shipping Terms

Thank you for choosing www.theclaymug.com! To ensure you have a clear understanding of our shipping services, here are our shipping terms:

1. Shipping Areas
   We offer both domestic and international shipping. You can select your shipping method and destination country during checkout.
2. Shipping Times
   Domain Shipping Times:
   Standard Shipping: Typically arrives within 4 business days, depending on your location.
   International Shipping Times:
   Standard International Shipping: Typically arrives within 10 business days, depending on the destination country.
3. Shipping Costs: Domestic Shipping: The exact cost will be automatically calculated based on your shipping address during checkout.
   International Shipping: The exact cost will be calculated based on the destination and package weight. You will see the exact cost during checkout.
4. Partnered Couriers
   We partner with the following couriers to ensure safe and expedited delivery of your order:
   DHL
   FedEx
   UPS
   Other local courier services (depending on region)
5. Order Tracking
   You will receive a confirmation email after your order is shipped with a tracking number and a link to track your package at any time through the courier’s website.
6. Lost or Damaged Shipments
   If you discover your package is lost or damaged during shipping, please contact us immediately at harmonics@theclaymug.com. We will assist you in resolving the issue and will work with the courier.
7. Recipient’s Responsibilities
   Please ensure that you provide accurate shipping address and recipient information. Shipping issues caused by incorrect or incomplete addresses are the responsibility of the customer.
8. Customs Duties and VAT
   For international orders, the recipient may be responsible for customs duties and VAT in the destination country. Please review these taxes before placing an order. If you have any questions or require further information, please feel free to contact us at:
   Email: harmonics@theclaymug.com

Thank you for choosing www.theclaymug.com. We look forward to providing you with high-quality ceramic coffee mugs and excellent service!